3 New Ways To Think Of Goals

by Tanya Lacy

Goals are often spoken of as the be all and end all at this time of year. If goals are unrealistic, you can dent your confidence and diminish your self view. Here are 3 New Ways To Think Of Goals.

#3….Keep It General

I understand we’ve been conditioned to think of goals as specific. Especially in business. In reality however, we sometimes miss a specific deadline, yet still accomplish the goal. The challenge then is, to allow ourselves some wiggle room. If we are too specific we might close off opportunities on the way to the goal we’re aiming for. Keep what you are going for a little more broad giving yourself a little more wiggle room.

#2…Need vs Want

Sometimes, what we need and what we think we want are two very different things. What can on the surface, seem to be a problem, can often be a blessing in disguise. Have you ever worked on a project, set off on a particular direction, then an even better idea emerged? If goals are set too tightly and are too prescriptive, opportunities we hadn’t even considered can be missed.

#1…Be Open

When looking in one direction for what you’re waiting for, (the answer to the problem you seek or the arrival of the goal) may come from an entirely different direction. Being a little more open to the way you arrive at the outcome can be super useful to goal achievement.   What you really want may be closer than you think, or even easier to accomplish than first thought. Being open is key.

 

Presence

Originally posted on Intercept Experience :

By Tanya Lacy

We are often asked by leaders how to become more ‘charismatic’. Interesting question.  The secret is actually very simple, in fact so simple it’s hard to accept by some leaders.

Think of a time, where you were really taken back and impressed with someone’s leadership. Now think of another person who had the same impact on you. I would hazard to say, that the key attribute these people had, was their ability to make you feel like you were the only person in the room.

How to do that? Simply be present.

To develop the art of presence, simply be where you are. And, in the moment, make direct eye contact with and give 100% focus to the person you are in the moment with.

This is one surefire way to develop a reputation of being a present leader and one who is regarded as having ‘charisma’…

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Accelerated unlearning

Originally posted on Intercept Experience :

by Tanya Lacy 

If you are eager to accelerate your personal success or business success, accelerated unlearning will be of interest to you. Curious? Let’s take a closer look.

Over time, we accumulate learning layers, approaches, strategies and habits that we believe serve us.  Because we’ve invested so much time and energy into these learning layers, we believe they help us along the way to our life and business goals. While they may have at some point, the truth is, often time, what we’ve accumulated doesn’t actually serve us or support us. It instead complicates and confuses our thinking and has the opposite impact. Unlearning is to shed learning. To clear learning. To succeed, this is actually what needs to happen. Fast.

The secret to fast personal improvement

The secret to fast personal improvement or business improvement is accelerated UNlearning. That is,  shedding what is of no value to you anymore…

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Free Webinar “Discovering what’s next”

Have you ever felt confused or uncertain? I know I have. It wasn’t until I had support from a mentor that I started to discover a sense of direction. Since then there have been times in my personal and business life (and I know in the lives of our Intercept clients) where it wasn’t easy to feel certain. You get through these periods and you grow, but at the time it can be tough.

Intercept Discovery Logo White backgroung

In some ways these occasions of uncertainty have been why Intercept has been so certain that offering one on one programs is of such great value to people in business.

The thing is, these Intercept business programs are a significant investment and people outside of the business environment can’t always invest as they’d like to. I’ve met secretary’s and general staff in companies that would have loved to participate in a one on one program, but the business didn’t have the budget for intense work for more junior levels. That unfortunately is often the truth.

That’s why we developed Intercept Discovery.  A program specifically designed with the individual in mind. A high impact cost effective personal program, delivered on-line, outside of business hours. Now there is a way to have support to discover your best. On a personal level.

If this sounds interesting to you, we’re holding a free on-line seminar later this month for anyone looking to get a clear direction this year, and would like specialist help to fast track the process.

If you want to learn more please register here for the webinar. It’s on  Wednesday 22 January  2014 12:20pm – 1:00pm AEDST.  I’ll be in Melbourne Australia leading the webinar, you can be anywhere in the world.

 Registering for the webinar obliges you to nothing. You don’t have to sign on for an Intercept Discovery program. While we will be giving detail about the program, the webinar will mostly teach and share insights and content that is covered in the program. By attending, you will learn useful tips on how to lead your life better.The great news is, with the Intercept Discovery Program you are in control of when you have your sessions and they are with a live facilitator you work with over skype or facetime whereever you are. Register here and we’ll meet you online.

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Tags: Personal coaching programs, discovering your potential, discovering your purpose, Intercept Discovery program, Intercept online personal development program, webinar introducing Intercept, Personal one on one coaching programs, in person life coaching, personal coaching, life coach, webinar, experienced life and personal coach. 

Sales Power (hint: it’s not a skill)

by Team Intercept  Two sales people. One is powerful, the other mediocre. What’s the difference? We can tell you it isn’t sales skill. The difference is about will not skill. The difference is more about the person’s measure of self belief than anything else.

Self BeliefIntercept Logo Hearing ‘self belief’ may sound to you like a bunch of rubbish. The truth is, most sales people need to work on their self belief more than anything else. If your sales team is under performing, check this out. Use it in off line one on one time. Make it casual, give it a try.

1. Ask them what they like most about their own approach. Get your sales person to focus on what they authentically like about who they are and the way they do what they do.  When they speak, listen.

2. Ask them the last big deal they got across the line. Get your sales person to think about the last deal they secured. Have them dwell on the feeling of success and drink that in a while. Smile with them as they remember their win.

3. Ask them how their paperwork is going. Get your sales person to work on completing and closing out paper work. The sales person’s lose ends may well be the thing frustrating them and holding them back.

4. Ask them to show you some thank-you notes and testimonials. Get your sales person to share with you references or letters of recommendation from customers and clients who have had a good experience dealing with them. If your sales person hasn’t got a brag file, help them get one happening.

5. Ask them to tell you a story. Get your sales person to get animated. Get them laughing and feeling good about an experience that had them show off their superior people and relationship skills.

6. Ask them what sales CD’s or audio books they have in their car. Get your sales person to notice what they are listening to in the car. Do they listen to stuff that’s up beat and supportive or stuff that’ negative and energy draining. Remind your sales person they are responsible for their environment. Up beat environment up beat results. Down and out environment, down and out results.

Bottom line is, get your sales person, people or team focussed on what’s good, what’s great and what works. Help them to appreciate themselves and to lift their mood and keep. Encourage them to keep in the success zone. This is the secret to sales power. Skill is learned on top of self belief.

Had enough of a struggling sales force? Sick of having bad weeks? If you are ready to make a change to catapult your sales outcomes, then you will love our Intercept sales programs. We help you overcome the slump. Find out about our public program called Secrets of Successful Selling or find out about our one to one and group Intercept Sales Program. We deliver a high impact systemized personalised sales approach that if you’re willing, will get you firing on all cylinders – from the inside out.

Call us on +61 3 93974697  Melbourne Office or email us at salesatinterceptexperience.com

Clear leadership from the inside out

by Tanya Lacy

Wherever we are, we show up. How we ‘show up’ is a reflection of what’s happening inside us.

So what’s happening in our inner-world will be impacting our outer-world.

Intercept Executive Leadership Development Program

With this in mind, let’s take a look at focus. Are you clear? Are your messages clear? Are  you confused? Are your messages confusing? While this may seem simple, executing with clarity for some, can be a challenge. Clean up your inner-world, and your outer-world impact will follow.

Clear-thinking and Vision are two key areas we continuously work on with our executive and entrepreneur clients. We support leadership from the inside out. If you liked this, you’ll enjoy the Intercept ID 6 month leadership development experience  and Intercept Executive 12 month leadership development experience.

Sales Team Mojo Boosting Tips

By Tanya Lacy for Team Intercept 

You know how sales people can ebb, flow and wilt in mojo, charisma, skill or will?  Let’s face it, sales people need attention to thrive and the problem is sales super stars and sales teams don’t succeed by accident. Design is involved. Truth is, the depth and level of attention differs for every one.

So here’s a short cut for time poor sales managers to mojo boost their sales people.

Want to know what it is? Drum roll…. Focus on the environment first. Yes, set up the sales setting for optimizing sales mojo.

Sales Mojo

Try these tips to boost sales team mojo 

1. Clarify the context for the team

This is where the sales manager sets up a sales focused space and ensures everyone knows the answers to these questions

What are we here to do?

When are we here to do it by?

Whose doing what?

Do we believe we can do it?

How will we review?

How will we celebrate?

2. Create a clear pay off

This is where the sales manager clarifies the positive impact the acheived output will make

What is the impact?

What will it do?

What is the individual payoff? (How will you feel?)

What is the team payoff? (How will we feel?)

What does this mean for the brand / business / organisation?

How will we celebrate our success once we’re done? (yes, more celebration!)

3. Positive Winning Sales Environment 

Success breeds success, so this is where the leaders language must be 80% positive and is encouraging.  Questions that are asked are short and forward looking.

Well done!

What worked?

What will you repeat?

Good Stuff!

I know you/we can do this!

I believe in you!

Keep going!

4. Support for being our best self / selves

This is where the leader is a model for support and calls forth the best in the team by making allowances for human nature rather than demanding perfection. Let’s face it no-one is perfect! Least of all sales people who are trying to hit their targets for the month!

What do you need to succeed this week?

What tools do you need?

How can we support you right now?

Do you need to debrief?

What have you learned so far?

5. Playing Team (Collaboration vs Competition) 

This is where the team members commit to ask for what they need, and talk straight and buddy up. If they are not getting what they need, to ask for it. To not complain, but to focus on what needs to happen and how to make it happen, not focus on the obstacles. To ask their buddy for support. This can also be called establishing the sales team code. There is enough competition in the market place so be supportive and collaborative internally. Pair up with buddy’s.

Finally

These mojo boosters may look simple enough. However setting up the environment is what will cultivate the dynamic culture you want for a high performing team. Always keep the balance between humanity and expertise. It is so easy to lose our humanity and focus on stats, screens and numbers. Try these dosages: 20% – 50% focus on human doing and 50% – 80% focus on human being.

Try some of these tips and see what a difference they make to the sales mojo in your sales team. Once you have  we’d love to hear from you. Please get in-touch. Sales@interceptexperience.com 

Same page tips to tighten your team

Intercept Same Page Experience

By Team Intercept 

In business the leaders often speak about teams needing to face the same direction and be on the same page. The truth is, being on the same page is not always easy to achieve unless it is purposefully designed with trust. Team success, doesn’t happen by accident.

There are many dimensions to this subject. So lets take a simplistic view to begin. What prevents a team from facing the same direction and working together? And when times are tough what can a leader do that makes the difference between a team succeeding or failing?

Try these 5 tips to get (and keep) the team on the same page  

1. Create a clear context for the team

This is where the leader creates the space and ensures everyone knows the answers to these questions

What are we here to do?

When are we here to do it by?

What’s expected of each-other?

Do we believe we can do it?

How will we review?

2. Create a clear pay off

This is where the leader clarifies the positive impact that achieving the output will make

What will this do?

What is the individual payoff?

What is the team payoff?

What does this mean for the brand / business / organisation?

How will we celebrate our success on completion?

3. Positive encouraging environment 

This is where the leaders language is skewed to the positive and is encouraging

Well done!

What worked?

Good Stuff!

I know you/we can do this!

I believe in you!

Keep going!

4. Support and being our best

This is where the leader is a model for support and calls forth the best in the team by making allowances for human nature rather than demanding perfection.

What do you need to succeed?

What tools do you need?

How can I support you right now?

Do you need me to listen to you?

Want to debrief on where you’re at?

What have you learned so far?

5. Playing Team 

This is where the team members commit to ask for what they need, and talk straight. If they are not getting what they need, to ask for it. To not complain, but to focus on what needs to happen and how to make it happen, not focus on the obstacles. This can also be called establishing the team code.

Finally

On face value these look simple enough. However, the challenge is in the day-to-day bump and grind and speed of business it is very easy to lose our human connection. We get focused on the execution and in the process sometimes execute team spirit. This is amplified by short sharp emails that are mistaken as rudeness, people being tired and frustrated, people not saying what they mean because they are in a hurry, people taking things personally and being hypersensitive etc. 

Try some of these tips and see what a difference they make to you and your team. Once you’ve given them a try (and you’d still like some outside assistance to set things up for success) we’d love to support you. Please get in-touch.

Clarity is Power

Have you noticed how noisy it is right now? Lot’s of noise. Lot’s of noise in the media and the quality of the noise is at an all time low.

So what to do about it? We have two choices. We buy into the noise, take it on and participate in it, or we limit our exposure to it.

By being deliberate in what we listen to (and allow into our mind space) we create the opportunity to be clear and deliberate about what we think of and apply energy to.

There is no point complaining about what’s happening ‘out there’. The only thing we are ever really in control of, is what’s happening ‘in here’. The ‘in here’ is between our own ears.

This is how we can be in control of our thoughts. Our thoughts create our world and the clearer our thoughts the more power we have.

If you like this, you will highly value the Intercept Experience.

Clarity is power. Think about that which you buy into. Are you choosing your thoughts deliberately?

Beware of garbage in, garbage out.